Privacy notice
This page tells you, in plain language, what dakimmo collects, why we collect it, who can see it, and how long we keep it. No legalese, just the practical commitments we make to you and to the people you serve.
1. Who is responsible for your data
dakimmo is the controller for the personal data you provide to us when you sign up, pay, and use the service. When you load contact data about your own clients into your CRM, you act as the controller for that data and dakimmo acts as your processor — we hold your clients' information so the tool can serve them, not for any independent purpose of ours.
If you have a question about your privacy, want to exercise a right, or need documentation for your own audits, write to contact@dakimmo.com. A human reads it.
2. What data we collect
We collect what is required to run your CRM: your name, professional email, agency name, phone number, and billing details if you are a paying customer. Inside the CRM we store the contacts you import or that your forms capture, the WhatsApp and Instagram message history that flows through, the listings you publish, the listing agreements you sign, and the documents you upload.
We do not sell your data. We do not rent it. We do not pass it to advertisers. Your contacts are never pooled with the contacts of other agencies. We collect technical logs (IP addresses, browser, timestamps) to keep the service secure and diagnose incidents.
3. What we use the data for
To run the service you signed up for: render your dashboard, run your unified inbox, calculate your commissions, generate your documents, alert you to new leads, and bill you. To improve the product through aggregated and anonymized usage analysis — never by reading your contacts or deals. To send you the strictly necessary service emails — payment confirmations, security alerts, major changes to the service.
If you opt into AI features inside the app (document data extraction, listing description generation, lead scoring), processing happens on AI providers under contractual clauses that prohibit retraining on your content.
4. Your rights
You can access, correct, port, restrict, object to, or delete the data we hold about you. Most of this you can do directly from your account. For broader requests — full structured export, full deletion across our backups, withdrawing a consent — write to contact@dakimmo.com. We respond within thirty days at the latest, usually within the same week.
You can export your full CRM as CSV at any time, without asking permission, at no extra cost. The export covers your contacts, your pipeline, your documents, and your messages. If you cancel your subscription, we keep your data for thirty days in case you come back; after that, we delete it irreversibly from active systems and let it cycle out of encrypted backups.
5. Where your data lives
We host on infrastructure in stable, audited regions, with encrypted backups retained for thirty days. We do not transfer personal data outside its region of origin without contractual safeguards equivalent to the standards in your jurisdiction.
If you need specifics — region, sub-processor list, data-processing agreement template — write to contact@dakimmo.com. We share that documentation under a simple confidentiality agreement.
6. Cookies and tracking
We use cookies that are strictly necessary to make the app work — session, preferences, security. We do not place advertising cookies and do not run third-party tracking for profiling.
On the marketing site we measure anonymized audience to understand which pages help visitors. No advertising identifier, no cross-site tracking.
7. Complaints and contact
If you think dakimmo is not honoring its commitments, write to us first at contact@dakimmo.com — it is faster, and that is what we are here for. You retain the right to lodge a complaint with the data protection authority of your country of residence.
A question about this notice? Write to contact@dakimmo.com — a human reads it.